Introduction In today’s digital landscape, the power of customer reviews cannot be underestimated. With the ubiquity of online shopping and an ever-growing number of e-commerce platforms, consumers have become increasingly reliant on feedback from their peers to make informed purchasing…

Introduction In the contemporary digital landscape, online reviews have emerged as a crucial determinant of business success. As discerning customers increasingly rely on feedback from peers to make informed purchasing decisions, businesses must prioritize collecting and managing customer reviews to…